Chimecard, now (Chime), is the bank account that helps you lead a healthier financial life and automate your savings. I designed and released the first iOS, Android, and Web experience products.
The Challenge
Our team encountered a significant obstacle:
- An antiquated UI language.
- Uneven user experience with the iOS minimum viable product.
- There is a need to devise a strategy for the Android application.
Process & Strategy
Well, it was a bit overwhelming. .
However, by partnering with the engineering team and business leaders, we understood the scope. We tackled the main goals for the first release.
The New Chimecard
The user flows, and features were finalized before moving on to designing the User Interface for both iOS and Android. It felt great to ensure consistency across both platforms.
Offers
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Account Funding
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In-App Communication
In designing the Chimecard helpdesk, I aimed to provide a chat interface that would feel familiar and friendly to users. Rather than relying on a generic email system, we wanted to create a more personable experience.
Marketing Website
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